Pick-up Return Policy
Returns can be dropped off at our pickup location or sent back to our return address within 14 days of receiving your order.
Change of mind
You can return your items within 14 calendar days of receiving your order. You need to bring a government-issued photo ID and confirmation of your order number with your items.
All items must be in original packaging and not show any signs of use.
Damage or faulty
We offer a 100% replacement on all items that are delivered faulty. Please provide photo evidence along with your order number to info@lashmetee.com.au and we will assist you further.
Adhesives and liquids
We DO NOT offer refunds/exchanges on our adhesive and liquid range. If you are having difficulty using this range, please reach out to us and we'll be more than happy to assist you.